Submit A Claim

Thank you for contacting Please use the form below to submit your question or concern. We will respond to your submission within one business day.

Our business hours are Monday – Friday: 8:00am-7:00pm CST; Saturday – Sunday: 8:00am-5:00pm CST

If this is an urgent matter, please call us at 877-658-5155


    First Name

    Last Name




    Address Line 1

    Address Line 2





    Type of pet

    Pet Reference Number (Optional)

    Name of store where pet was purchased


    Brief description of question or concern


    OPTIONAL Please upload any documentation relevant to your concern or question

    Accepted file types: pdf, doc, docx, gif, jpeg, jpg, png, rtf, txt | MAX SIZE: 50MB PER FILE


    IMPORTANT: is not a warranty provider or underwriter, and it does not have ultimate authority over any merchant’s claims decisions. Rather, merely serves as a third-party conduit for merchant-to-retail-customer communications. This message contains sensitive information protected by the merchant, its retail customer(s), or both, and is intended for the recipient(s) specified in this message only. If you received this message in error, or are a third party not authorized in writing by the sender to view this message, please immediately contact at 877-658-5155 or and delete this message, so that we can prevent any further release of confidential information.