Privacy Policy

Meaningful privacy policy statements safeguard consumers by helping them make informed decisions about which companies to entrust with their personal information. The intent of Third Party Pet’s® (“our”) privacy policy is to use plain, straightforward language in a readable, layered format, so that you can understand the conditions in which our company collects, uses, and discloses personal and other information, your rights in relation to that information, and our policy regarding internet “Do Not Track” requests. The policy contains internal links so you can switch between various sections without having to scroll through the entire text of the policy. We welcome your input, so please contact us if you have any feedback or questions after reviewing this policy.

Third Party Pet® is an Illinois corporation serving as a third-party conduit for customer communications, including warranty claims services, customer service, pet registrations services, database management, customer lead management, order fulfillment, graphic design, sales, consulting, information sharing, and other third-party services in the pet and pet-related industry. We work with many pet owners and pet-related businesses and non-profit organizations across the United States. Our headquarters are at:

1733 Park Street, Suite 300

Naperville, Illinois 60563

Our phone number is 630-687-9155 and we can be reached Monday through Friday between 8:30AM and 5:00 PM Central Time. You can also email us, including about this Privacy Policy, at Privacypolicy@thirdpartypet.com.

Third Party Pet® works with business and individual adult customers and prospective customers in the United States. Our website, call center, and materials are intended for use by United States residents, and are governed by the laws of the United States and the State of Illinois exclusively. Additionally, Third Party Pet® only knowingly collects information from adult customers and prospective customers (meaning individuals over the age of eighteen (18)). If we learn that we have collected personal information from anyone under 18 years of age, we will take reasonable steps to delete the personal information. If you have reason to believe a non-United States resident or a minor has inadvertently shared information with us, please notify us by writing us at: 1733 Park Street, Suite 300, Naperville, Illinois 60563, by emailing us at Privacypolicy@thirdpartypet.com, or calling us at 630-687-9155 that we can take corrective measures.

This privacy policy governs Third Party Pet’s® handling of personal and non-personal information. See definitions of personal and non-personal information below. It applies to any information gathered by our company under the name Third Party Pet®, as well as under the name Solutions.pet, Kennel Club Registrations, Registration Frames, Pawsitive Distribution, Pawsitive Registrations, TPP® Registrations, Pawsitive Solutions, Inc., or any other affiliated business name. The policy governs the treatment of personal and non-personal information obtained through (i) our websites, (ii) e-mail correspondence with our company, (iii) telephone calls with our company, (iv) in person correspondence with our company, (v) mail or other correspondence with our company, (vi) information provided to us by third-party sources, and (vii) any other sources. It is intended to be broad and informative in nature.

When you visit a website, your browser automatically shares certain information, such as your IP address and other device information. Such sharing can allow the website and/or content providers to track you over time and across multiple websites. Many web browsers allow users an option to send a “Do Not Track” signal to websites, requesting such sites not use online tracking mechanisms for the requesting user. Our policy regarding “Do Not Track” signal requests is simple: If you opt through your web browser to send a “Do Not Track” signal, and our website receives the signal, our website is designed to honor the “Do Not Track” request regarding web data. We do this through the use of an industry trusted third-party DoNotTrack plugin. You should be aware that no third-party plugin is 100% foolproof. While we exercised our best efforts in selecting this plugin, we make no warranty regarding the effectiveness of this plugin or any other third-party security plugin. If you have any further questions about our policy regarding “Do Not Track” signals, or believe our plugin is not correctly honoring a “Do Not Track” signal, please contact us using the information listed above.

We gather distinct categories of information. We collect what we refer to as “personal information” as well as “non-personal information” from our users.

“Non-personal information” is information that cannot directly be connected to a specific person without being compiled with additional information. For example, “Shih Tzu Owner,” in and of itself would be non-personal information. “125 Shih Tzu Owners in Illinois” would also be non-personal information.

“Personal information,” on the other hand, is information that can be directly associated with a specific person, without any additional information, such as a first and last name, an e-mail address, mailing address, or a telephone number. For example, “John Doe, Shih Tzu Owner at 123 Any Street, Chicago, Illinois,” would constitute personal information.

Through our various business activities, we may gather a variety of data, constituting both personal information and non-personal information. For example, if you report a pet related matter to our Solutions.pet team either via our website or over the phone, you may share your name and contact information, information about the pet, information about the pet’s environment, the pet’s specific matter, etc. Likewise, if you register a pet through our registrations team, you may share similar information with our staff. We also collect personal and non-personal information you voluntarily provide to us via email, written correspondence or telephone.

Any financial or credit card information you provide to us, whether over the internet or over the phone, when making a purchase is transmitted through a secure third-party portal to our payment vendor, and is not retained or stored by us.

At times we may obtain personal and/or non-personal information about you from a third party. For example, if you purchase a dog with a registration bundle, we may access the third-party source where you purchased your pet, or any third-party pet inventory systems.

When you interact with us electronically, such as by visiting this website, we may automatically electronically receive and record non-personal information about you. This may include such data as IP addresses, domain names, pages you visit or features you use, time of your visit, files downloaded, URLs from other website you visit before or after navigating to our materials, software and hardware attributes (including device IDs), and geographic location. However, see our policy regarding “Do Not Track” signals above. If you have any further questions about the types of information we collect, please contact us using the information listed above.

Third Party Pet® takes data security very seriously. Our websites, both internal and externally-facing, use Secure Socket Layer (SSL) technology to encrypt your data, using the HTTPS protocol. These systems are designed to prevent the unauthorized viewing, altering, or deleting of your information. Our servers are physically stored in a secured environment. If you have any further questions about our security measures, please contact us using the information listed above.

If you receive e-mail from our company and no longer wish to receive similar messages, you may unsubscribe by clicking the “Unsubscribe” link in such e-mail. If you receive a telephone call offering products or services and do not wish to receive similar calls in the future, ask to have your number removed from our calling list and we will honor your wishes. Please be aware that if you speak with a member of our call center staff, your call may be recorded for quality assurance and training purposes. If you have any further questions about our communications policy, please contact us using the information listed above.

We reserve the right to use cookies and beacons (sometimes known as “single-pixel gif files” or “clear gif files”) when you interact with us electronically.

Cookies are small files that are stored on your device, and that allow us to recognize prior visits, user preferences, etc. You can alter browser settings to update your preferences regarding cookies. The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of the browser’s manufacturer. However, not all features of our websites may necessarily work optimally without cookies. To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Beacons may be embedded in a web page or e-mail and facilitate sharing of certain non-personal and/or personal information, for example, whether a user opened an e-mail. This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card and does not store any data on your computer.

If you have any further questions about our cookies and beacons policy, please contact us using the information listed above. Also see our policy regarding “Do Not Track” signals above.

We may use your personal and non-personal information for a variety of purposes. For example, if you contact us with a pet related matter, we may review information previously provided to or obtained by us to avoid the necessity for you to repeat information. Additionally, we may combine the information you provided with any information acquired from third-party sources, such as the source where you purchased your pet, to try to best understand your situation, address any concerns, tailor relevant communications to you, and provide outstanding customer service. We may also use your information to fulfill orders and perform services requested by you, such as completing pet registration, assisting in warranty claims, and making appointments at stores for prospective purchasers.

Any financial or credit card information you provide to us, whether over the internet or over the phone, when making a purchase is transmitted through a secure third-party portal to our payment vendor, and is not retained or stored by us.

Additionally, we may use your personal and/or non-personal information to send you information about order status, our products and services, and any other topics that we think may be of interest to you based on your purchases, your pet type, and the age of your pet or other information we have collected about you and your pet. These may include e-mails, telephone calls, or written mail, including newsletters, updates, delivery confirmations, account information, advertising materials, awards and contests, notifications, service-related announcements, improvements to personalize your experience, surveys to improve the quality of our products and services, for legal or regulatory reasons, to convey our own offers, or to convey third-party offers for goods and services, or credit.

Non-personal information may be aggregated for purposes such as counting the number of customers, analyzing demographics, improving our services, creating better products and services, enabling online analytics and research, and managing our business.

If you have any further questions about our policy regarding the use of personal and non-personal information, please contact us using the information listed above.

We are pleased to operate with many businesses in the pet-related industry and other industries to provide a number of services to our customers in an integrated, smooth, and efficient manner. For example, even though we do not own any pet stores, we process customer service questions on behalf of third-party pet stores and third-party franchises, enter non-personal and personal information into third-party purebred and other dog registration databases, assist third-party stores in responding to inquiries from interested potential customers, and submit payment data to third-party payment systems. Any financial or credit card information you provide to us, whether over the internet or over the phone, when making a purchase is transmitted through a secure third-party portal to our payment vendor, and is not retained or stored by us.

We may also share your personal and non-personal information with third-parties that may offer products, services, and other information that we believe may be useful or of interest to you.

Because of our dedication to animals, pets and the pet industry, we may also share your personal and non-personal information with third-parties to help those third-parties identify potential issues relating to the pets they breed, raise and sell.

Throughout our transactions, we receive personal and non-personal information from third-party sources and we also share such information with third-party sources to render requested services, improve your experience with our company, provide information that may be useful or of interest to you or as otherwise described in this Policy. This information includes methods to contact you by e-mail, telephone, and/or by mail, as well as other demographic data. Our business provides and facilitates data sharing between third-party businesses, for which we are remunerated by third-party businesses. Additionally, as our business grows and changes, we may share your data with other parties for remuneration. You always have the right to request that we not transfer your data for these purposes.

Additionally, from time to time, we may engage third parties who may collect analytics, auditing, research, and reporting using personal and non-personal information. Third-party web plugins may collect information about you such as your IP address and pages you view, and may use cookies.

Third Party Pet® does not control the privacy policies of third-party companies with whom you or we may share non-personal or personal information, to include pet stores, franchisors, pet database owners, dog registration providers, financing or credit companies, advertisers, and any other third-party companies not under the direct ownership of Third Party Pet®. If you have questions about the types of personal information we have shared and with whom, please contact us using the information listed above. If you have any questions about any third-party business’s policies, please refer to its respective privacy policy.

Finally, personal and non-personal information may always be shared with third parties when we believe, in our sole discretion, that doing so is required to comply with federal, state, or local law, a court order, subpoena, or other legal process, or to establish, protect, or exercise our legal rights or defend against legal claims or potential legal claims. Additionally, it may be shared to investigate, prevent, or take action regarding illegal or tortious acts, violations of our policies, or threats against us or any third parties. In the event of a proposed financing, sale, insuring, assignment, bankruptcy, or other disposal of our business or its assets, such information may also be shared.

If you have any further questions about our policy regarding third-party data sharing, please contact us using the information listed above.

Our website contains links to other websites operated by third parties that are not bound by our privacy policy. Any personal information that you provide to other websites will be subject to the privacy policies of that site. Third Party Pet® has no control over the information collection and distribution policies of these sites, and has no responsibility or liability for their policies or actions. You will be notified when leaving our site or links will be clearly identified and other sites will not be embedded in our site.

If you have questions about the types of personal information we have regarding you, please contact us by writing us at:1733 Park Street, Suite 300, Naperville, Illinois 60563, by emailing us at Privacypolicy@thirdpartypet.com, or calling us at 630-687-9155. Please include your name, address, and/or email address when you contact us. After providing appropriate verification of your identity, you have the right to:

• Review data we may have about you, if any
• Correct any incorrect data we may have about you
• Express any concern you have about our use of your data

Additionally, even after you have consented to our collection and use of your personal information, you may opt-out of having your personal data collected or used by us by contacting us via one of the methods described above. You also have the right to opt-out of having your personal data disclosed to an independent third party or used from some reason other than why originally collected.

If you choose to opt-out of having us collect or use your personal information, that may impair or slow our ability to provide services to you, including those for which you have contracted.

This Site is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

We are continuously working on product concepts and have many new products and ideas in various stages of development. We wish to prevent any possible misunderstandings regarding unsolicited suggestions and to avoid potential confusion or disputes when Third Party Pet’s® products or marketing strategies might seem similar to ideas submitted to Third Party Pet®. Because of this, if you choose to send Third Party Pet® a product or marketing idea and it is not the subject of (a) a U.S. Patent or Patent Application, (b) a registered U.S. Trademark or a pending U.S. Trademark application, (c) a registered U.S. Copyright or a pending application for U.S. Copyright Registration, or (d) a written agreement between Third Party Pet® and yourself, then Third Party Pet® will have no obligation to the author or sender of the idea, and the following terms shall apply to your submission:

You agree that:

1. Your ideas will automatically become the property of Third Party Pet®, without compensation to you;
2. Third Party Pet®, at its sole discretion, may use the ideas for any purpose and in any way whatsoever;
3. Third Party Pet® will not be obligated to respond to your submission; and
4. Third Party Pet® will not keep records of submissions and will not return any materials submitted. This applies to any idea submitted via phone, fax, email, letter, drawing or any verbal or written form of communication.

As our business, security measures, and technology evolve, we reserve the right to amend this policy at any time. All changes to this policy will appear on this website, so you can always find the most accurate, up-to-the-date information here. This policy was last amended on 12-4-2018.

If you believe we are not abiding by our privacy policy in any way, please immediately bring the attention to our management team by writing us at: 1733 Park Street, Suite 300, Naperville, Illinois 60563, by emailing us at Privacypolicy@thirdpartypet.com, or calling us at 630-687-9155.

LAST UPDATED DECEMBER 4, 2018